FAQ
Frequently Asked Questions
Welcome to Yasmine London’s FAQ page. Here you’ll find straightforward answers to the most commonly asked questions about our products, orders, shipping, returns, and customer service. If you need any additional help, our friendly team is always here to assist you.
Shipping & Delivery
How long does it take to process my order?
Orders are usually processed within 1 to 3 business days. Once your order is processed, you will receive a shipping confirmation email containing your tracking information.
What is the delivery timeframe?
Standard shipping within the UK typically takes between 2 and 9 business days. Please keep in mind that certain factors may influence delivery times.
Do you provide free shipping?
Yes! We offer complimentary shipping on all orders within the UK.
Can I track my shipment?
Absolutely. You can monitor your order’s progress using the tracking number sent in your shipping confirmation email.
Where can I find more details about shipping?
For complete shipping details, please refer to our Shipping Policy page.
Who handles the delivery of my order?
We collaborate with trusted courier partners to ensure your package arrives safely and promptly.
Can I send my order to a different address than my billing address?
Yes, you can specify a separate shipping address during checkout.
What happens if I miss my delivery?
If you’re not home when the courier arrives, they will generally attempt redelivery or leave a notice with instructions on how to retrieve your package.
Returns & Refunds
What is your returns policy?
If you’re not fully satisfied with your purchase, you may return it within 14 days of receiving your order for a full refund.
How do I initiate a return?
Reach out to our customer support team to start the return process. We’ll provide you with clear guidelines to make it simple and hassle-free.
Do you offer exchanges?
Yes, exchanges are available within 14 days of delivery for items that are defective or the wrong size.
How long does a refund take to process?
Refunds are usually completed within 3 to 5 business days after we receive the returned item.
Will I need to cover return shipping costs?
Please check our Refund Policy for details regarding return shipping fees.
What if my item arrives damaged or defective?
Contact us right away with photos of the issue. We will quickly arrange a replacement or another suitable solution.
Product Information
How do I find the right size?
Each product page features a detailed size chart. Please review it carefully to ensure the best fit.
Where are your products designed and manufactured?
Our collections are thoughtfully designed in London and sourced from reputable suppliers who meet UK quality and legal standards.
Are your products ethically produced?
Yes, we work exclusively with suppliers who are committed to ethical manufacturing and sustainability.
Ordering & Payment
What payment options do you accept?
We accept all major credit and debit cards, and additional payment methods may be available at checkout.
Can I change or cancel my order after placing it?
Please contact us as soon as possible if you need to modify or cancel your order. We will do our best to accommodate your request before processing begins.
Is my payment information safe?
Yes, we use industry-standard encryption and security measures to safeguard your payment details.
How is my personal information protected?
We prioritize your privacy and maintain secure systems that comply with data protection laws.
Customer Support
How can I get in touch with Yasmine London for support?
You can contact our dedicated support team by email at info@yasminelondon.com.
What are your customer service hours?
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Monday to Friday: 9:00 AM – 5:00 PM
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Saturday: 10:00 AM – 5:00 PM
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Sunday: Closed
Do you have a physical store?
At present, we operate exclusively online to offer you the best prices and convenience.